Refund Policy

1. Eligibility

• New subscribers may request a full refund within 7 days of their first purchase, provided actual traffic usage has not exceeded 10% of the plan's total allowance.
• If a service outage caused by FastIP results in continuous unavailability exceeding 72 hours, affected users may request a pro-rated refund for the unused days.
• Renewal subscriptions, subscriptions where more than 10% of traffic has been consumed, and subscriptions purchased with vouchers or promotional offers are not eligible for refunds.

2. How to Request a Refund

• Log in to the User Center and submit a refund ticket via the Support section, including your order number and reason.
• Alternatively, email [email protected] with the subject line "Refund Request".
• We will review and respond within 3 business days of receiving your request.

3. Processing Time

• Approved refunds are returned to the original payment method.
• Credit/debit cards: 5–10 business days (depending on your card issuer).
• E-wallets (Alipay, etc.): 1–3 business days.
• Cryptocurrency: 1–3 business days, refunded in the original currency.

4. Non-Refundable Cases

• More than 7 days have passed since purchase.
• More than 10% of the plan's traffic allowance has been consumed.
• Account was terminated due to a violation of our Terms of Service.
• Purchased through a third-party reseller — please contact that reseller directly.

5. Special Circumstances

For exceptional cases such as duplicate charges, FastIP will handle each situation on its merits to ensure fair treatment.

6. Contact

For refund inquiries, email [email protected] or submit a ticket via the User Center.